Position Information

Functional TitleStudent Intern - IT Service Desk

Recruitment Category TypeStudent Intern

Functional CategoryStudent Intern

GradeGS.03

FLSA StatusNon-Exempt

Requisition NumberSI24-018

Number of Vacancies2

Job LevelStaff

Job CodeTBD

Job Description Summary

Organization NameIT Infrastructure Services

Reports toIT Customer Report Division Manager

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryTemporary

Position End Date (if temporary)08/09/2024

Work Schedule

M-F

8:00 AM – 5:00 PM

Position LocationLaurel

Position Summary Information

General Summary

TheStudent Intern – IT Service Deskassists in providing IT technical support for MS Windows, MS Office, troubleshooting software and hardware, hardware/software upgrades, basic networking, share level permissions, print queue issues, DHCP and DNS issues, and creating\maintaining documented processes.

Essential Functions

• Assists the IT Manager and IT technicians with maintenance and support of network devices and peripherals

• Assists the IT Department with installations and support of servers, workstations, laptops, and network hardware

• Sets up and upgrades computers, phones and other accessories

• Assists with basic help desk support

• Helps with special projects related to hardware and software enhancement/troubleshooting

• Maintains IT inventory

• Handles user account lockouts, expired passwords and password resets

Other Functions

Performs other related duties, as required.

Work Environment And Physical Demands

Business casual office environment.

Must be able to lift up to 50 lbs.

Required Knowledge, Skills, And Abilities

• Solid knowledge and experience with MS Office Suite.

• Good organizational skills and ability to manage multiple priorities.

• Excellent customer service skills, positive attitude and the ability to communicate effectively.

• Team player and self-starter.

• Strong analytical and problem-solving skills.

Minimum Education, Experience Requirements

Completion of 1+ years of college coursework towards a degree in IT, Computer Science, software development, network engineering or related IT discipline.

Additional Requirements

• Must be proficient in the use of MS Office Suite applications, including Access and Visio.

• Familiarity with networking concepts

Preferences

• Previous customer service experience.

• Experience with Active Directory and MS Exchange.

SalaryCommensurate with education & experience

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date

Open Until FilledYes

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you actively enrolled in an accredited college/university?

• Yes

• No

• • Do you have a 2.5 GPA or higher?

• Yes

• No

• • Have you completed 1+ years college coursework towards degree in Cybersecurity, Computer Science or other IT-related discipline?

• Yes

• No

• • What dates will you be on spring break?

(Open Ended Question)

• • Will you, now or in the future, require sponsorship for employment visa status?

• Yes

• No

• Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

• Yes

• No

Applicant Documents

Required Documents

• Resume

• Unofficial Transcripts

Optional Documents

• Cover Letter/Letter of Application