Position Information

Functional TitleStudent Intern - IT Analyst

Recruitment Category TypeStudent Intern

Functional CategoryStudent Intern

GradeGS.03

FLSA StatusNon-Exempt

Requisition NumberSI24-015

Number of Vacancies1

Job LevelStaff

Job Code

Job Description Summary

Organization NameIT Infrastructure Services

Reports toDeputy Director, IT Infrastructure

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryTemporary

Position End Date (if temporary)08/09/2024

Work Schedule

9:00am-5:00pm, Monday – Friday

Position LocationLaurel

Position Summary Information

General Summary

The IT Analyst Student Internwill assist IT leaders toprepare detailed reports, analytics, metrics, meeting notes, collaboration support, and presentations. Will assist other IT staff with providing insights and recommendations for IT Infrastructure teams including the IT Service Desk, Voice & Data Networks, Platform Technologies, Telecommunication, and Mainframe & Data Center Operations to make good, informed decisions.

Essential Functions

• Collects and analyzes data to create detailed reports, dashboards, and metrics to track the performance of IT projects, initiatives, and resources

• Attend and document meetings with the IT Deputy Director’s and managers, create meeting notes, and track action items to ensure follow-through on key decisions and initiatives

• Collaborates with IT team members to develop and maintain project plans, timelines, and budgets

• Provides support for collaboration tools, such as Teams, SharePoint, creating templates, and ensuring information is up-to-date and easily accessible for staff

• Creates and delivers presentations that clearly communicate complex data and analysis to a variety of audiences

• Other duties as assigned

Other Functions

• Tracks, monitors, and report on proposed major departmental activities and projects at a high-level to ensure all communications are properly conveyed

• Performs detailed fact gathering, data compilation, analysis and report writing on organizations, personnel staffing, operations, and administrative systems

• Stays current with emerging trends and technologies and tools; makes recommendations for new tools and technologies as necessary

• Develops and maintains documentation, ensuring all information is accurate and current

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

• Coursework in IT, Information Systems or other relevant courses

• Extensive knowledge of the principles and methods of data collection, analysis and compilation

• Ability to establish and maintain effective working relationships with internal and external contacts

• Ability to effectively communicate complex information to technical and non-technical audiences

• Familiarity with ServiceNow, Jira, or other equivalent platform for tracking

• Excellent analytical and problem-solving skills

• Proficiency in Microsoft Excel, PowerPoint, and other data analysis and presentation tools

• Ability to work independently and as part of a team in a fast-paced, dynamic environment

• Excellent analytical, organizational, and problem-solving abilities

• Excellent skills in documentation of systems and procedures

• Effective verbal and written communication skills

Minimum Education, Experience Requirements

Completion of at least 2 years of college coursework pursing a degree in IT, Computer Science, or related technical discipline

Additional Requirements

Must be able to use MS Office Suite applications proficiently

Preferences

Preferred A+, or Network+ certified helpful

SalaryCommensurate with education & experience

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date

Open Until FilledYes

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you actively enrolled in an accredited college/university?

• Yes

• No

• • Do you have a 2.5 GPA or higher?

• Yes

• No

• • Have you completed 2+ years of college coursework towards a degree in an IT-related discipline?

• Yes

• No

• • What dates will you be on spring break?

(Open Ended Question)

• • Will you, now or in the future, require sponsorship for employment visa status?

• Yes

• No

• Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

• Yes

• No

Applicant Documents

Required Documents

• Resume

• Unofficial Transcripts

Optional Documents

• Cover Letter/Letter of Application