Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Community Engagement Specialist (CES) position exists to engage with our constituents through social media profiles. Will engage with and respond to constituent comments and/or messages on various social media platforms. Employs best response practices for social media platforms while engaging with FOTF’s social media audiences. Helps to identify viral trending comments to enable quick responses from the ministry when necessary. Stays up to date on Content Producer articles and their anticipated responses. Uses anticipated responses with discernment and as necessary.

Essential Duties/Responsibilities:

• Creates quality responses to social media comments and direct messages in alignment with style guides using discernment on the following platforms, ( YouTube, Facebook, Instagram, TikTok, and X (aka Twitter) and other platforms as defined by social media leadership team

• Identifies spam messages and takes appropriate action

• Communicates FOF orthodoxy using proto responses with personalization and original writing for the pre-determined Key Ministry Indicators (KMI’s) and priorities

• Discerns what constitutes a response to a comment or direct message

• Ministers through empathetic responses that drive authentic engagement utilizing Focus on the Family's values and resources

• Communicates with empathy in complex emotional situations, accountable for legal & ethical boundaries in response

• Searches for and applies procedures for all response types using the current knowledge management database

• Stays up to date on Content Producers’ recommended article responses

  Other Duties/Responsibilities:

• Required to work from home on snow delays, early closures, or full closure days

• Required to work overtime when ministry needs arise

• May have the option to work from home on department designated hybrid days

• Performs other duties as assigned

  Working Environment/Physical Requirements:

• Office/Production environment performed at individual workstations or workstations at home

• Ability to understand conversational atmosphere of social media

• Fast paced, high stress, frequent changes in process and procedures

• Repetitive motion

• Ability to respond to changes in procedures and style guides

• Ability to perform keying functions for 70% of the time or more

• Ability to type proficiently minimum 45 words per minute

• Sitting for extended periods of time

• Ability to work evening and weekend shifts as required

• Ability to speak, hear and see clearly

• Ability to maneuver multiple computer applications (i.e., Microsoft Office Suite, Sprout Social (or similar) etc.)

  JOB QUALIFICATIONS/REQUIREMENTS

  Character/Spiritual:

  Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

  Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

  Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

  Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

  Engages in Christian ministry

  Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

  Personal Characteristics:

• Awareness of own strengths and shortcomings; High level of energy and enthusiasm

• Must be bright, positive, and friendly - conveying warmth and a genuine interest in people, Well-developed social skills

• Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment of personal reproach

• Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner

• Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust

  Knowledge/Experience:

• Associate’s degree or two years of college preferred

• 2-4 years of Social Media response or related experience preferred

• Knowledgeable in Social Media venues

  Skills, Abilities, and Special Talents/Gifts:

• Requires minimal supervision, follows standard practices, referring questionable matters to the Community Manager, Social Media Response

• Embodies empowerment, self-confidence, nimbleness, faithfulness, intentionality, and a positive, “can-do” attitude in all work tasks as assigned

• Ability to complete a single task through to completion

• Excellent, high quality customer service / hospitality skills

• Excellent verbal and written communication skills

• Strong discernment skills and good common-sense reasoning

• Ability to discern when prayer is needed and to pray when asked according to guidelines

  Pay Range: $22.00 to $25.25/hr

  Application Materials Required: Cover Letter, Resume/CV

  Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

  Focus on the Family puts a high value on our team members and offers a unique benefit package.

  Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

  Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

  Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

  *Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

  Tentative Search Timeline:

• Priority will be given to applications submitted by May 25th 15th, 2024. However, this posting will remain open until filled.

• The potential employee start date is June 10th, 2024.

  Posting date: April 25th, 2024

  Unposting date: ongoing until filled

  Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Hourly