Overview

Primary Duties:

• Supervise staff in accordance with company policies and procedures

• Ensure that all employees adhere to policies on attendance, dress code, job requirements, and stay on task throughout entire shift.

• Ensure each guest receives outstanding service by providing a friendly environment, which includesproactively greeting and thanking each guest.

• Ensure that staff has all of the tools, equipment, and resources to do their job efficiently and effectively.

• Assist the Operations Manager in coordinating all activities related to the valet/garage operation.

• Recommend measures to improve performance, guest satisfaction and increase efficiency.

• Perform HPSA Service Standards training as required.

• Perform the “Daily Huddle” training topic during all shifts.

• Ensure that staff is following proper sign-in/out procedures

• Authorize and manage break schedules and other shift options as required.

• Ensure standards of professionalism and cleanliness are maintained at all times.

• Assist in recruiting and interviewing qualified applicants for each position.

• Recommend measures to improve employee morale and job satisfaction.

• Provide feedback to Operations Manager for associate performance reviews and evaluations.

• Provide input on personnel actions such as hiring, promotions, disciplinary measures and termination.

• Ensure quality assurance and supervisory visibility at all times to maintain high standards of quality, reliability and safety.

• Motivate and persuade team members to provide exceptional service.

• Assist Operations Leadership to monitor and enforce established dress code and hygiene guidelines,including being properly identified, are consistently applied and followed.

• Ensure that daily assignment checklists are being utilized and turned in to Operations Leadership

• Provide suggestions for special tasks and maintenance issues that need attention

• Conduct lot inspections and suggest functional improvements as requested by Operations Manager.

• Conduct and Log Safe Work Observation Program audits (SWOP’s) at the minimal weekly rate.

• Use any and all resources available to resolve immediate issues with customers, staff, or equipment.

• Maintain possession of, and utilize, assigned walkie-talkie or cell phone at all times for easy communication with staff and Operations Manager.

• Ensure timely ordering and replacement of supplies, signage, and uniforms, as requested.

• Perform all valet/garage-related tasks, as necessary.

Essential Knowledge and Skills:

• Able to act independently and make accurate decisions with exceptional focus on attention to detail.

• Ability to control flows of traffic.

• High degree of attention required preventing injury to others and damage to vehicles when operating vehicles to and from location.

• Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.

• Ability to calculate and balance numbers rapidly and accurately.

• Understand and respond appropriately to basic customer and employee inquiries.

• Ability to analyze and solve problems.

• Must maintain confidentiality of patients, visitors, staff and guests.

• Ability to operate equipment in assigned area.

Qualifications:

• Proven ability to manage, train and develop a team.

• Proven experience building and maintaining professional working relationships.

• Ability to communicate information and policies in a manner easily understood by hospital patients, guests, and employees.

• Ability to support and maintain expectations within policy and procedure guidelines.

• Ability to act independently and make accurate decisions.

• Effective verbal and non-verbal communication skills.

• Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.

• Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.

• Ability to stand continuously and perform job functions for a full shift.

• Education minimum: high school diploma or equivalent

• Read, write and communicate using English language sufficient to perform job functions.

• Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions.

• Must provide proof of eligibility to work in the United States

• Must know how to drive manual transmission vehicles

REQNUMBER: 86521

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.