As WSP continues its deployment of its Oracle ERP platform globally, we have a great opportunity to join a dynamic and forward looking team that is making a profound impact on the everyday experience of all of our employees. The opportunity is to lead the team responsible for our Global Oracle HR Help Desk platform known as PeopleConnection as we deploy the platform across the globe.

What you can expect to do here:

In this role you will oversee the daily operations of the PeopleConnection team, ensuring our global workforce is connected to the appropriate transactional or advisory group. This includes;

• To proactively Lead with Knowledge through the curation of knowledge assets

• To champion effective Service Delivery through the crafting of delightful employee experiences

• Drive a mindset of Continuous Improvement by analyzing queue/ticket data for improvements, new/updated Knowledge Articles, and recommendations for process improvement

• Be Future Ready by designing for AI and digital adoption

• Proactively engage with Regional Process Owners to plan for major process rollouts, periodic campaigns, and identify trouble spots.

• Develop reports and metrics for stakeholders

• Lead and mentor a team of dynamic HR professionals who collaborate across the breadth of the organization.

What you’ll bring to WSP:

• Bachelor's degree in Human Resources or Business Administration

• 7 to 10 years of HR experience, including time in an Operational Shared Services leadership role

• A servant leadership mindset that puts the team first and is known as a developer of people

• A passion for asking why, curiosity problem-solving, understanding processes, and data

• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions

• Strong interpersonal skills that enables you to build partnerships

• Experience with Oracle HR Help Desk or equivalent will set you apart from the crowd

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.